Aderant’s ticket-triage implementation uses explicit routing steps, while Anthropic’s production blueprint frames the pilot-to-production boundary as an operating-model problem. Together, they suggest adoption depends on redesigning coordination and review, not merely adding models or agents.
From the Field Notes:
- When AI Moves Faster Than the Organization (2026-09-27)
- What Dropbox has learned from deploying AI at company scale (2026-09-24)
- Aderant builds intelligent ticket triage with Amazon Nova (2026-09-26)
- Deploying AI from pilot to production: a practical blueprint for CIOs and technical leaders (2026-09-23)