How Aderant’s Nova Lite Triage Reveals the Hidden Cost of Enterprise AI Orchestration
Aderant’s Amazon Nova Lite triage system frames support automation as a sequence of controlled decisions—but the real tradeoff isn’t accuracy, it’s the hidden operational debt of composing agents without a unified reliability framework. This suggests a coming reckoning for teams treating AI as modular Lego blocks rather than integrated workflows.
- workflow
- agents
- routing