{"type":"post","id":"rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254","slug":"rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254","title":"Rosselkhozbank describes replacing a vendor chatbot platform with an internal system","description":"Rosselkhozbank describes replacing a vendor chatbot platform with an internal system, then improving intent recognition using a compact multilingual MiniLM model that runs on CPU.","retrieval_nugget":"Rosselkhozbank describes replacing a vendor chatbot platform with an internal system, then improving intent recognition using a compact multilingual MiniLM model that runs on CPU. The case matters to builders because it pairs measurable response latency with a cautious handoff design: the model routes a customer to validated workflows rather than generating answers.","published_at":"2026-11-06","updated_at":"2026-11-06","record_date":"2026-11-06","date_kind":"published_at","topics":["enterprise-ai"],"entities":["Rosselkhozbank","Habr","paraphrase-multilingual-MiniLM-L12-v2","ONNX Runtime","PostgreSQL","AppFarm"],"related_patterns":[],"novelty_label":"new_fact","what_changed":"Rosselkhozbank says it moved its banking chat from a vendor platform to its own system and raised automation to 75%.","prior_refs":[],"source_url":"https://habr.com/ru/companies/rshb/articles/1103790","source_urls":["https://habr.com/ru/companies/rshb/articles/1103790"],"schema_version":"newruntime-agent-readable-v0.2","stable_id":"post:rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254","status":"published","visuals":[],"editor":{"role":"editor","name":"Andrey Reshetnikov","profile":"https://newruntime.com/owner-profile.md","profile_json":"https://newruntime.com/owner-profile.json","same_as":["https://www.linkedin.com/in/reshetnikov1/","https://t.me/lapetuse"]},"routes":{"html":"https://newruntime.com/posts/rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254/","markdown":"https://newruntime.com/posts/rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254.md","json":"https://newruntime.com/posts/rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254.json"},"markdown_url":"https://newruntime.com/posts/rosselkhozbank-describes-replacing-a-vendor-chatbot-platform-with-4b3254.md","next_reads":[{"type":"topic","path":"/topics/enterprise-ai/","url":"https://newruntime.com/topics/enterprise-ai/","title":"Enterprise Ai","reason":"Explore the enterprise-ai topic hub.","media_type":"text/html","markdown_url":"https://newruntime.com/topics/enterprise-ai.md","json_url":"https://newruntime.com/topics/enterprise-ai.json"},{"type":"collection","path":"/posts/","url":"https://newruntime.com/posts/","title":"Field Notes","reason":"Open the latest editorial analysis.","media_type":"text/html","json_url":"https://newruntime.com/posts.json"},{"type":"collection","path":"/sources/","url":"https://newruntime.com/sources/","title":"Sources","reason":"See the original sources this archive cites.","media_type":"text/html"}]}